Question 1

What is Knife Shift?

Accepted Answer

Knife Shift is a marketplace for Fans of Food. We provide an online "food hall" where chefs, restaurants, and food businesses can share their merch with culinary enthusiasts.Our goal is to make it easy for food fans to snag restaurant merch from their go-to spots and discover new favorites, all while expressing their passions and supporting small businesses.Knife Shift also creates original apparel and decor that consist of design collections meant to celebrate culinary techniques and thoughtful food themes.

Question 2

Where is Knife Shift located?

Accepted Answer

We are proudly based in the Washington, DC metro area.

Question 3

What is your return policy?

Accepted Answer

Knife Shift's vendors each have their own return policy, which is listed on their respective Collection and Product pages. Customers should review these policies before placing an order.Any items and associated shipping costs for products defective due to production and/or vendor error will be eligible for refund/replacement.Refunds are not available for customized or personalized products with no production errors.Please find our complete refund policy linked here. To begin a return, please contact us at customerservice@knifeshift.com.

Question 4

How long will refunds take?

Accepted Answer

Refund times depend on the payment provider, but most arrive within 5-10 business days. If you haven't received your refund after 10 days, please contact us at customerservice@knifeshift.com.

Question 5

What are the expected shipping times?

Accepted Answer

Prior to shipment, your order should be processed and fulfilled within 2-4 business days. Shipping time depends on the items in your order and your location. Typical times are 2-5 business days, with certain items that require longer windows for print production needing 3-9 business days.Please refer to each vendor's storefront description and the product description for items of interest to review any vendor-specific shipping details they may have specified. Contact customersupport@knifeshift.com with any questions or if you need help getting additional information regarding a particular vendor.

Question 6

How do I track my order?

Accepted Answer

You’ll receive a tracking link via email when your order ships out. You may also use our customer support widget/chat window to check your order status.

Question 7

What should I do if my order is damaged during shipping?

Accepted Answer

We are sorry you received a damaged item! We'll be happy to assist you within 30 days of purchase. The item must be unworn/unused. Please email us at customersupport@knifeshift.com with photos of the damage, the front of the item for identification, and, if applicable, the tag for sizing.

Question 8

Can I change my shipping address or method after placing my order?

Accepted Answer

Our vendors process orders quickly for speedy delivery. After your order is shipped, we cannot modify the address or reroute the package. Please verify your shipping information carefully before placing your order.We may be able to assist with modifications on a case-by-case basis if your order has not yet shipped. Please contact us at customersupport@knifeshift.com as soon as possible to allow for the best chance that we can adjust your information.

Question 9

Do you ship internationally?

Accepted Answer

At this time, we and our vendors only sell and ship merch products within the United States. We plan to expand the boundaries of our operations in the near future to allow for international shipping and to permit vendors outside the U.S. to sell with Knife Shift.

Question 10

What are Knife Shift Originals/Collaborations?

Accepted Answer

As culinary enthusiasts ourselves, one of our goals is to make thoughtful Merch for Fans of Food.We noticed that apparel and decor marketed to foodies at big box stores or on online markets is frequently based on puns and not very...tasteful.Our Knife Shift Originals—and any of our Vendor Collabs—are intended to create designs that celebrate culinary arts and food themes. These products are meant for folks looking to creatively express their love for all things food in ways that don't rely on cheap jokes and low-quality pandering.Reach out to info@knifeshift.com with any suggestions for design collections you want to see, or with any questions you may have.

Question 11

Where do your designs come from?

Accepted Answer

Some of our products showcase historical artwork that is in the public domain and/or subject to an applicable Creative Commons license. We also work with independent designers to create collections highlighting food history, culinary concepts, agricultural practices, heirloom crop varietals, and compelling food themes.

Question 12

How are your products made?

Accepted Answer

We work with top-of-industry print partners who we have vetted for reliability and high quality. Our partners have locations worldwide, so your orders are produced from a facility nearest to you for efficient delivery.

Question 13

How do I know what size product to purchase?

Accepted Answer

We include sizing charts on each garment's product page for your consideration. Please look for a 'view size chart' link on these pages and consult the information to make your selection.

Question 14

What materials do you use in your products?

Accepted Answer

We work to use fabrics and materials in our products that limit environmental impact. For example, we prioritize production with print partners who employ processes and dyes that are OEKO-TEX® and/or GREENGUARD certified, reducing environmental waste and water consumption.

Question 15

What are the care instructions for your garments?

Accepted Answer

Machine wash on a gentle cycle with cold water, mild detergent, and similar colors. Wash inside out to help maintain color and print. Avoid bleach, but you can use non-chlorine bleach if necessary. Don't use fabric softeners. Tumble dry on low or hang dry for longer life. Cool iron inside out, but don't iron directly on the print.

Question 16

What is the ONWARDS Initiative?

Accepted Answer

The ONWARDS Initiative is the philanthropy arm of our business.Through this effort, we dedicate a portion of Knife Shift profits to support key projects related to creating a more resilient culinary industry and protecting our food systems.

Question 17

Can I nominate an organization to be a future partner for the ONWARDS Initiative?

Accepted Answer

Yes, nominations or suggestions for partners are welcome! Please contact our founder, Matt, at info@knifeshift.com to discuss a collaboration.

Question 18

Where can I learn more about your partner organizations?

Accepted Answer

For each campaign we run with a partner organization, we publicize their work and educate our customers about their projects through our social media channels and website.

Question 19

Who are your Vendors?

Accepted Answer

Knife Shift vendors are individuals and businesses whose products we think Fans of Food would appreciate. They may be restaurants, individual chefs, food distributors, culinary content creators, food artists, and more. We review each vendor application to evaluate fit with our platform.We're always looking for new ways to support small food businesses and connect fans with the movers and shakers of our food systems. See for yourself who is selling with the Knife Shift.

Question 20

How can I apply to be a Vendor and sell with Knife Shift?

Accepted Answer

We're glad you asked! Please head over to our Sell With Us page, where you'll find more information about what being a Vendor offers. There, you can register for a store profile and we'll review your details to get back to you ASAP.

Question 21

Does it cost vendors to sign-up and sell with Knife Shift?

Accepted Answer

Creating a storefront and listing products on Knife Shift Merch Market is completely free. We operate by charging a 10% commission fee on gross sales made on our platform.This way, food businesses don't need to worry about any upfront costs and can focus on getting their merch in front of an audience of fans who will appreciate it.For more information, please visit our Sell With Us page to apply for your free storefront or contact us at vendors@knifeshift.com with any questions.

Customer Help Center

FOR THELOVE OFFOOD.

FOR THE
LOVE OF
FOOD.