Refund policy

Knife Shift – Return, Replacement & Refund Policy

Knife Shift is a multivendor marketplace. Because different partners fulfill orders in different ways, the return process varies by product category:

  • Knife Shift Originals – Designed & fulfilled by Knife Shift.
  • Vendor Products Sold by Knife Shift – Made by the vendor & fulfilled by Knife Shift.
  • Independent Vendors – Made & fulfilled by the vendor.

1. Knife Shift Originals & Vendor Products Sold by Knife Shift

Return & Refund Window

Returns are accepted within 30 days of purchase.

Customers are responsible for the cost of return shipping unless the return is due to damage or defects from manufacturer error.

Eligibility Checklist

  • Item is unworn, unwashed, unused, and in original packaging with tags.
  • Proof of purchase (order number or receipt).
  • For damage or defects: clear photo or short video showing the issue.

How to Start

  1. Email customerservice@knifeshift.com with your order number, reason for return, and images showing defects or damage (if applicable).
  2. If approved for return, we will provide you with a return shipping label in approximately 2-3 business days. (Unapproved returns will not be accepted and no refunds will be issued.)
  3. Using the designated carrier for the return shipping label, ship item to:
    The Knife Shift LLC
    11166 Fairfax Blvd, Suite 500 #1036
    Fairfax, VA 22030

Refunds for the merchandise value and any applicable taxes are issued to the original payment method within 10 business days after we receive and inspect your return. Original shipping costs and return shipping costs will not be refunded, unless the return reason is merchandise damaged or defective due to manufacturer error.

2. Independent Vendors

Return & Refund / Replacement Window

If accepted at all, return and replacement windows vary based on vendor. Customers are responsible for reviewing Vendor Policies located on each vendor's collection page and product pages before placing their orders.

Eligibility

Items eligible for returns also vary depending on vendor. Please review each vendor's policies.

Process Overview

To initiate a return, replacement, or exchange request for a vendor's item, please ensure your order fits the criteria described in each vendor's policies, and then contact customerservice@knifeshift.com. We will communicate with vendors and provide you with instructions on how to proceed with return shipping and what to expect regarding refunds, replacements, or exchanges.

Questions? We’re here to help—email customerservice@knifeshift.com anytime.